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    Working with message folders in Outlook on the web

    Dimension4 / Working with message folders in Outlook on the web

    Working with message folders in Outlook on the web

    If you want to organize your messages in Outlook on the web, you can create new folders or rename, move, or delete existing folders. You can also set up rules so that Outlook on the web automatically moves messages into folders depending on conditions that you specify.

    Choose your version for instructions

    The instructions are slightly different depending on whether you’re using the new Outlook on the web. Choose which version of Outlook on the web you’re using to see the steps that apply to you.

    IF YOUR MAILBOX LOOKS LIKE…

    Outlook on the Web Beta

    See Instructions for the new Outlook on the web.

    IF YOUR MAILBOX LOOKS LIKE…

    Outlook on the web

    See Instructions for classic Outlook on the web.

    Note: If your organization has included its logo in the toolbar, you might see something slightly different than shown above.

     

    Instructions for the new Outlook on the web

    By default, your account starts with these folders:

    • Inbox Incoming messages arrive in your inbox unless you’ve created an Inbox rule to redirect them to another folder, or they’re identified as junk email.
    • Junk Email Messages that have junk email characteristics but that aren’t blocked by a spam filter before they reach your mailbox will automatically be moved to this folder. Learn more about how to Filter junk email and spam in Outlook on the web.
    • Drafts If you start writing a message but don’t finish, it will automatically be saved to your Drafts folder. You can come back to the message later to continue editing it, and then send it.
    • Sent Items By default, a copy of every message you send is put in your Sent Items folder.
    • Deleted Items When you delete a message, it’s moved to the Deleted Items folder.

    Instructions for the classic Outlook on the web

    By default, your account starts with these folders:

    Default mail folders under Favorites

    • Inbox Incoming messages arrive in your Inbox unless you’ve created an Inbox rule to redirect them to another folder, or they’re identified as junk email.
    • Clutter Helps you filter mail based on how you handled incoming messages in the past. When turned on, the email server keeps track of messages you read or don’t read. Messages you don’t read are moved to the Clutter folder.
    • Sent Items By default, a copy of every message you send is put in your Sent Items folder.
    • Deleted Items When you delete a message, it’s moved to the Deleted Items folder.

    In Outlook on the web, if you choose More under Folders, you’ll find those default folders are organized under Favorites. The same default folders also are listed under your personal folder, and become part of a longer list of folders, many of which your administrator might have created. Folders your administrator might have added include:

    • Drafts If you create or respond to a message, but can’t finish it right away, it will automatically be saved to your Drafts folder. You can come back to the message later to continue editing it, and then send it.
    • Junk Email Messages that have junk email characteristics but that aren’t blocked by a spam filter before they reach your mailbox will automatically be moved to this folder. The Learn about junk email and phishing article has more information about your Junk Email folder.
    • Notes This is a read-only folder. You must use Outlook to create or edit items in this folder.

    • Conversation History By default, a copy of every conversation you have in Skype for Business is put in your Conversation History folder.
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