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Experience the benefits of Dimension4’s Cloud Contact Center Solution: CC-One

First Call Resolutions

Arm agents with the information and resources they need when they need them.

Call Abandon Reduction

Monitor and manage service levels in real-time, and prioritizing previous abandon calls.

Customer Satisfaction & Retention

Match customers with the right agents having the best skill sets and performance records.

Sales & Upsells

Route customers to agents with the best sales records on similar customers or product sales.

Resource Usage Optimization

Balance call loads across teams, sites and systems within your organization from the cloud.

Agent & Back Office Collaboration

Provide voice, chat, email and video communications anytime and from anywhere.

Omni Channel

Voice, web, email, chat and social channels in a unified cloud contact center environment that improves agent productivity and customer experience.

Omni-channel customer engagement drives exceptional and consistent customer experiences at every touchpoint and across multiple channels.

  • Delivers seamless customer experience across channels
  • Streamlines management and administration
  • Improves agent efficiency across the entire organization
  • Optimizes positive business outcomes
  • Improves operational efficiency and reduces costs
  • Increase visibility and control from a single system

The Analyzer

Predictive analytics that dynamically matches customers and agents using the agent, customer, and interaction history data to optimize resolutions.

Descriptive Analytics
Assesses customer and agent attributes and behaviors that result in best business outcomes using statistical performance analytics.

Predictive Analytics
Models what-if scenarios to predict business impact from changes in customer prioritizations, routing, agent skilling, scripting, staffing, training, etc.

Analytics-Driven Routing
Dynamically predicts customer needs and matches customers with agents having best performance record to meet that need.

Designed for Business Users
Presents a business view of data for filtering, sorting, correlating and analysis by mangers and analytics.

Salesforce Integration

A unified environment to run all contact center operations within Salesforce to improve agent, supervisor, and administrator productivity.   

Increase productivity with less complexity

100% native application integration for managers, administrators, and agents – far beyond just CTI.

Unified agent user experience

Native agent workflow, call handling, screen pop, call control, click-to-call, automatic call logging, and Salesforce omni-channel communications.

Unified visibility, control and reporting

Customer, call, and agent data integrated into the Saleforce database for a complete view of customer experience and agent performance.

Download “Optimize the Performance of Your Contact Center from the Cloud” eBook

Contact Center Demo

Go beyond cost reduction and efficiency, optimize business performance and enhance customer experiences.