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    Switch to Teams from Skype for Business

    Dimension4 / Switch to Teams from Skype for Business

    Switch to Teams from Skype for Business

    You’ll find a lot of familiar features as you make the switch from Skype for Business to Microsoft Teams—plus a few new things we hope you’ll like!

    Here’s a short breakdown of the similarities and differences between Skype for Business and Teams.

    TaskSkype for BusinessMicrosoft Teams
    Chat (IM)
    Start a chat with individuals or groups
    Turn a chat into a call
    Share a file with people in a chat
    Share a file with offline participants
    Add emoji
    Add GIFs and memes
    Threaded and persistent conversations
    Search for files, content, and people
    Schedule a meeting from Outlook
    Share desktop or app
    In-meeting access to chat and files
    Persistent chat before, during, and after the meeting
    @mention people and like conversations
    Make, forward, and transfer calls


    Chat, call, and meet from your mobile device

    Plus Teams offers…

    An IM in Skype for Business is called a chat in Teams. In Teams, you can add flavor with emoji, GIFs, and memes and even convert a chat into an audio or video call! In addition, Teams offers persistent chat, so you can find and resume any conversation.

    Find a contact and start a chat

    1. Go to the command box at the top of the app.
    2. Type the name of the person you want to find.
    3. Select the name from the list.
    4. At the bottom of the screen, compose your chat message and press Enter.
    Search results

    Add someone to a chat

    1. From the chat, click Add people Add people to team button .
    2. Type the names of the people you want to add, and then click Add.
    Add person to chat dialog box

    Have fun with emoji, GIFs, and memes

    1. Go to the compose box at the bottom of your chat or channel conversation.
    2. Beneath the compose box, do one of the following:
      • Click Emoji Emoji button to select the perfect face from the gallery.
      • Click GIF GIF button to search for an animated GIF.
      • Click Sticker Sticker button to go to our galleries of customizable memes and stickers.
    Emoji, GIF, stickers, and other options

    Turn a chat into an audio or video call

    Just like in Skype for Business, you can turn a chat into a call in Teams:

    From your existing chat, click Video call Video call button or Audio call Calls button at the top of the screen.

    Add person to chat dialog box

    Resume an old conversation

    In Teams, you can find and resume a previous conversation. No matter how many times you’ve spoken to that person, it’s all in one place.

    1. To search for old messages (or people, chats, and files), use the command box at the top of your screen.
    2. Click the conversation you want to continue.
    Search results

    Respond to a chat

    When someone sends you a chat, the Teams icon in your taskbar lights up with a number in a red circle. To review and respond:

    1. Open Teams.
    2. Click Chat Open chat button on the left side of the app.
    3. Your active chats are highlighted in bold.

    Like Skype for Business, you can schedule and host online meetings in Teams, as well as manage chat and people from your meeting window. Even better, meetings are part of your Teams interface, keeping all contacts, conversations, calls, and meetings in one place.

    Schedule a meeting from Outlook

    1. Open Outlook and go to the calendar view.
    2. Click New Teams Meeting at the top of your view.
    3. Invite people, add meeting details, and click Send.People outside your organization can use a guest account or join the meeting anonymously.
    New Teams Meeting button in Outlook

    Join a meeting

    There are many ways to join meetings in Teams:

    • From your Outlook calendar or from an Outlook reminder that pops up.
    • In Teams, click Meetings Meetings button on the left side of the app. Find the meeting and click Join.

    Join meeting audio

    After you click Join in Teams, you can choose how you get audio.

    Teams automatically tries to connect to your computer headset or speakers. Alternatively, you can dial in using the phone number (if provided in the meeting invite).

    Upcoming meetings

    Share your desktop in a meeting

    1. To share your screen, a specific app, or a file in a meeting, click Share desktop Share desktop button in your meeting controls.
    2. While sharing, click Give Control at the top of the screen to hand the reins over to someone else. Click Cancel Control to take them back.

    While sharing, your meeting window remains visible in the lower right corner of your screen. You can move the window, but not close it.

    Share screen button

    Manage your meeting

    In a meeting, go to the controls in the upper right corner of your screen and do one of the following:

    • Click Show conversation Open chat button to chat with people during a meeting.
    • Click Show participants pane Add people to team button to see the roster, where you can add, remove, or mute people.
    • Click Show choose devices pane Settings button to select your speaker, microphone, and camera options.

    Just like Skype for Business, Teams can also serve as your office phone. From one-click speed dialing to a standard dial pad to accessing voicemail, Teams offers all of your calling needs at your fingertips.

    Make a call

    Call from a chat

    1. Go to the command box at the top of the app and type someone’s name.
    2. Select the person to start a chat.
    3. At the top of the chat, click Video call Video call button or Audio call Calls button .

    Call one of your contacts

    1. Click Calls Calls button on the left side of the app.
    2. Click Contacts.
    3. From the person’s profile card, click Video callVideo call button or Call Calls button .

    Direct dial someone

    1. Click Calls Calls button on the left side of the app.
    2. Click Dial a number.
    3. Enter the person’s number on the dial pad.
    Dial pad

    Add someone to a group call

    For right now, this feature only works for calls that start as group calls.

    1. Click Add people Add team icon. in the top right corner of your screen.
    2. Type a person’s name in the box at the top of your call roster.
    Add a person to a call

    Use audio controls

    1. In a call, click Choose devices Settings button at the top right.
    2. Use the menus to select the speaker, microphone, and camera options you want.
    Audio settings for a video call

    Forward calls

    1. Click your profile picture at the top of the app.
    2. Select Settings > Calls.
    3. Under Call answering rules, choose Calls don’t ring me.
    4. Select where you want your forwarded calls to go.
    Call answering and forwarding rules

    Answer a call

    Whenever you get a call in Teams, you’ll receive a notification.

    • Click Accept video call Video call button to enable video.
    • Click Accept audio call Calls button to answer with audio only.
    • Click Decline call red phone to go on with your day.
    Incoming call notification

    Check voicemail

    1. Click Calls Calls button > Voicemail.
    2. Select a voicemail from the list.
    3. Use the playback controls to listen or read the transcript.
    Voicemails and voicemail controls

    Try Teams on the go! Sign in to Teams on your mobile device to chat, call, join meetings, and more, wherever you are. Download the mobile app.

    Manage profile options

    1. Tap More More button at the top of the screen.
    2. Tap your status to change it.This updates your status on all your devices that run Teams, including your computer.
    3. Tap Settings to change your profile options.
    Settings and status screen

    Send a message and make a call

    1. Tap Chat Open chat button .
    2. Tap New chat New chat button at the top of the screen.
    3. Type a name or names in the To field.
    4. Type your message and tap Send Send button .
    5. To turn your chat into a call, tap Video call Video call button or Audio call Calls button at the top of the screen.
    A chat on a mobile device

    Make a direct call

    • To call someone directly, tap Calls Calls button > Dial padDial pad button and enter a phone number in the dial pad.
    • To call a contact, tap Calls Calls button > Contacts Contacts button on mobile devices and select a contact.
    Call history, dial pad, and contacts

    Answer a call

    When a call comes in to Teams, a notification pops up, letting you know. Tap Answer Calls button (the blue one!) to start talking.

    Join a meeting

    • Tap Meetings Meetings button to go to your calendar. Find the meeting and tap Join.
    • Tap Join from a meeting notice in a channel or chat.
    Upcoming meetings

    When I try to sign in to Skype for Business, I see a message saying that Skype for Business has been upgraded to Microsoft Teams. What does this mean?

    Your organization has upgraded to Microsoft Teams. While you’ll still be able to edit, cancel, or join existing Skype for Business meetings, you won’t be able to use Skype for Business to chat, make calls, or create new meetings. Teams has many of the same meetings, calling, and chat capabilities that you’re used to. Look on the Chat (IM)Meetings, and Calls tabs in this article to get familiar with how to do these things in Teams. For questions around the upgrade itself, contact your help desk or refer any to resources that your organization provided.

    What happens to my existing Skype for Business meetings?

    Skype for Business meetings that were scheduled before the upgrade are still in your Outlook calendar and will be hosted in Skype for Business. Online meetings that you create once your organization has upgraded will be hosted in Teams. In both cases, join the meeting by clicking the link in the Outlook meeting invite and following the prompts.

    How do I change options for an existing Skype for Business meeting?

    To change the time, location, title, subject, or attendees list, open the meeting from your Outlook calendar and make changes as usual. To change other options like lobby activity, presenters, and more, do the following:

    1. Before the scheduled start time, open the meeting from your Outlook calendar and click the link to join.
    2. Once in the meeting, click More Options More options button > Skype Meeting Options. Make the changes you want, then click OK. (Make sure you’re using the Skype for Business desktop app—you won’t be able to make these changes in Skype Web App.)Skype for Business meeting options menuSkype for Business Meeting Options dialog box
    3. To change options for participants, click Open Participant Pane > Participant Actions.Skype for Business meeting participants

      Note: To change an existing Skype for Business meeting into a Teams meeting, you’ll need to set the meeting up again. For info, see Set up a meeting.

    4. To change audio and video devices used during the meeting, click Call Controls > Devices.

    Where do I find my past Skype for Business conversations, calls, or voicemails?

    You’ll be able to find these if your organization had the Conversation History feature enabled in Skype for Business. The easiest way to find them is to open Outlook, then go to the Conversation History folder.

    Are my Skype for Business contacts and contact groups in Teams?

    Yes. In Teams, click Chat on the left. You’ll see two tabs at the top—Recent and Contacts. Your Skype for Business contacts and contact groups are on the Contacts tab. Click More options More options button next to a contact or contact group to see what you can do.

    Where can I learn more about how to use Teams?

    There are a couple of ways. The Teams help center has training courses and lots of how-to info. When you’re in Teams, you can click your profile pic, then Help, to see similar how-to info and chat with our bot.