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    Recover deleted email messages in Outlook on the web

    Dimension4 / Recover deleted email messages in Outlook on the web

    Recover deleted email messages in Outlook on the web

    When you accidentally delete an email message in Outlook on the web you can recover the message if it’s still in your Deleted Items folder. In some cases, you can even recover items after the Deleted Items folder is emptied.You can also recover a deleted folder (with all of its messages) if it’s still in your Deleted Items folder. Unfortunately, you can’t recover a folder that’s been permanently deleted. But you can use the steps in this topic to recover messages that were in a folder when it was permanently deleted.

    Note: Sign in to Outlook on the web using your Office 365 work or school account.

    Choose your version for instructions

    The instructions are slightly different depending on whether you’re using the new Outlook on the web. Choose which version of Outlook on the web you’re using to see the steps that apply to you.

    IF YOUR MAILBOX LOOKS LIKE…

    Outlook on the Web Beta

    See Instructions for the new Outlook on the web.

    IF YOUR MAILBOX LOOKS LIKE…

    Outlook on the web

    See Instructions for classic Outlook on the web.

    Note: If your organization has included its logo in the toolbar, you might see something slightly different than shown above.

    Instructions for the new Outlook on the web

    Recover email that’s still in your Deleted Items or Junk Email folder

    When you delete an email message, a contact, a calendar item, or a task, it’s moved to the Deleted Items folder. If you don’t see a message in the Deleted Items folder, check the Junk Email folder. Contents of deleted folders are only visible once you expand the Deleted Items folder.

    1. In the left pane, select the Deleted Items folder or the Junk Email folder.
    2. Do one of the following:
      • Deleted Items folder: Select the message you want to recover, and select Restore.

        Notes:

        • You can’t restore messages that have been deleted from your Deleted Items folder.
        • Messages that were in a deleted folder can only be restored by selecting Move to and choosing a folder that’s not been deleted.

        A screenshot of the Restore button

      • Junk Email folder: Select the message you want to recover, and select Not junk.

        A screenshot of the Not junk button

    Instructions for classic Outlook on the web

    When you delete an email message, a contact, a calendar item, or a task, it’s moved to the Deleted Items folder in your mailbox. If you’re trying to find a message that was deleted, the Deleted Items folder is the first place to look. If the message is there, here’s how to recover it:

    In your email folder list, select Deleted Items and do one of the following:

    • To restore a message to its original folder, right-click the item and then select Recover.
    • A screenshot shows the Recover option selected after an email message is selected in the Deleted Items folder.
    • To restore a message to a different folder, right-click the item, and select Move > Move to a different folder. Next, specify a folder location, and then select Move.

    Tip: If you delete a folder, it’s moved to the Deleted Items folder and appears as a subfolder. To recover it (and all the items it contains), right-click the deleted folder, click Move, and then select a folder to move it to.

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