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    Outlook for iOS

    Dimension4 / Outlook for iOS

    Set up email in Outlook for iOS mobile app

    This article is for setting up your email account only! If you’re having trouble using the Outlook for iOS app, Open an in-app Outlook support ticket.

    If you have a work or school account that uses Office 365 for business or Exchange-based accounts, there may be additional requirements set by your IT admin. For example, if you have a company-managed device, an on-premises Exchange server configured for basic authentication, or your company requires mobile app management for app protection. See the section Set up work or school accounts that have additional requirements below for specific instructions.

    Set up Outlook for iOS for the first time

    Set up email in Outlook for iOS mobile app

    Step 1 Setup Outlook in iOS

    Note: If you have a work account that requires the Intune Company Portal app, install it from the App Store before setting up Outlook for iOS. Your IT admin may or may not also require you to Enroll your iOS device in Intune.

    Download Outlook for iOS from the iOS App Store and then open it. The icon looks like this:

    iOS Outlook app

    Note: See system requirements for your iOS devices here.

    Step 2 Adding Account

    If it’s your first time using Outlook for iOS, enter your full email address, then tap Add Account.

    If not, open the Menu > tap Settings Outlook app settings > Add Account >Add Email Account.

    Enter your email address

    Step 3

    If you’re asked to select your email provider, please contact your IT admin for support as there may be a misconfiguration.

    You can also set up your email account manually or use IMAP/POP.

    Set up another email account

    Step 4 Signing

    Enter your email account password and tap Sign In.

    Note: The sign in screen may look different for you depending on your email provider.

    Enter your Outlook.com password

    Step 5 Multifactor

    If multi-factor authentication is enabled, verify your identity. For more information, see Security info overview.

    Check your text messages and enter the 6 digit code.

    Step 6 Accept Permission

    Accept any prompts for permission you may receive.

    Swipe through the features and you’re now ready to use Outlook for iOS!

    Set up work/school accounts that have additional requirements

    Some work and school accounts have additional security requirements before you can use Outlook for iOS. If you’re not sure which of these situations applies to your work or school account, talk to your Office 365 admin.

    On company-managed or provided devices

    Once you begin the enrollment process, you should complete the process in its entirety since pausing for more than a few minutes usually stops your progress and requires you to start over. If this process should fail, you need to return to the Company Portal app to try again.

    1. Open the iOS App Store. Search for and download the Intune Company Portal app.
    2. Next, search for and download the Microsoft Authenticator app.
    3. Follow the procedure in the Set up access to your company resources article to enroll your iOS phone or tablet. Important: Once you begin the enrollment process, you should complete the process in its entirety since pausing for more than a few minutes usually stops your progress and requires you to start over. If this process should fail, you need to return to the Company Portal app to try again.

      Note: In case you are prompted for multi-factor authentication, please refer to Security info overview.

    4. Open the Outlook for iOS app. The icon looks like this:
      iOS Outlook app

      Notes: When a device is enrolled, managed apps – including Outlook – can be installed in a couple of different ways:

      • You install the app from the Company Portal app
      • Your company may automatically install it during the enrollment process

    5. If your account is found, tap Add Account.

      Note: If your account is not automatically found, manually enter your company email address, then tap Add Account.

    6. Enter your email account password, then tap Sign In.
    7. Your company may have also implemented controls that will require you to Register before you can proceed.  By registering, you are verifying your identity so the device can be validated by your organization. If prompted to register your device, tap Register.

    8. After you open Outlook, your experience will be determined by a variety of factors including your company’s policy settings and whether you previously accessed corporate resources with your device. For example, you may be prompted to authenticate using the Microsoft Authenticator app. You may also be prompted to enter a PIN. Follow the prompts that appear on your device for your given circumstances.

    If you connect to an on-premises Exchange server
    1. Open the iOS App Store. Search for and download the Microsoft Authenticator app.
    2. If you haven’t already, install the Outlook for iOS app from the iOS App Store or click here to enter your phone number and receive a download link.
    3. Open the Outlook for iOS app. The icon looks like this:
      iOS Outlook app
    4. If your account is found, tap Add Account.

      Note: If your account is not automatically found, enter your company email address, then tap Add Account.

    5. Enter your email account password and tap Sign In.

      Note: Your experience may vary depending on your company’s requirements. For example, prompted to authenticate by using the Microsoft Authenticator app or verify yourself by text or phone. For details, see Security Info Overview.

    6. Your company may have also implemented controls that will require you to Register before you can proceed.  By registering, you are verifying your identity so the device can be validated by your organization. If prompted to register your device, tap Register.
    7. If prompted to add another account, tap Maybe Later.
    8. Tap Skip or swipe through the feature screens.
    9. The message, Your organization is now protecting its data in this app. You need to restart the app to continue, appears. Tap OK.
    10. Restart Outlook for iOS and set up a Personal Identification Number (PIN) when prompted.
    If you connect to an on-premises Exchange server
    1. If you haven’t already, install the Outlook for iOS app from the iOS App Store or click here to enter your phone number and receive a download link.
    2. Open the Outlook for iOS app and tap Get Started if it’s your first time. Otherwise, open the Menu More button in the upper left corner.
      Tap to open the collapsable menu in the corner
    3. Tap Settings Settings > Add Account > Add Email Account.
      Tap Add Account
    4. Enter your company email address, then tap Add Account.
    5. Tap Exchange.
      Add an Exchange account
    General steps to set up an Exchange or Office 365 work or school account manually

    1. In Outlook for iOS, go to Settings > Add Account > Add Email Account.

    2. Enter email address. Tap Add Account.
    3. If you see the Select your email provider screen, choose Office 365 or Exchange depending on your organization.
    4. Enter your password and toggle on Use Advanced Settings.
    5. Enter your server settings:

      Incoming Server Settings

      • Domain\Username
        Enter your full email address, such as yourname@yourdomain.com.
      • Password
        Use the password that you use to access your email.
      • Server
      • Port
        Use 443 or 993.
      • Security type
        Select SSL/TLS or make sure the Use secure connection (SSL) checkbox is checked, then tap Next.

      Outgoing SMTP Server Settings

      • SMTP Server
        • Exchange accounts – Ask your IT admin for your server info.
        • Office 365 work or school accounts – Use smtp.office365.com.
      • Security Type
        Choose TLS.
      • Port Number
        Enter 587. Tap Next.
    6. Tap Sign In.

    Need more help setting up Outlook for iOS?

    This article was last updated on December 3, 2018 because of your feedback. If you still need help setting up email using Outlook for iOS, Open an in-app Outlook support ticket or tell us about your question in detail using the comment box below so we can address it in the future.

    I want to set up an IMAP or POP account.

    If you want to set up an IMAP or POP email account, or don’t have an email account with Exchange ActiveSync, use these instructions . When you set up an email account using IMAP or POP, only your email will sync–not calendar or contacts. What is IMAP and POP?

    To set up a POP account, see Set up a POP email account in Outlook for iOS or Android.

    Set up an IMAP account manually in Outlook for iOS

    1. In Outlook for iOS, go to Settings > Add Account > Add Email Account.
    2. Enter email address. Tap Add Account.
    3. If you see the Select your email provider screen, choose IMAP.
    4. Enter your password and toggle on Use Advanced Settings.
    5. Enter the server setting information needed. Tap Sign In.

      Note: If you don’t already know this info, you’ll need to get it from your email provider or administrator. For a list of common server settings and reference help, see Server settings you’ll need from your email provider.

    Enter password for Exchange
    I want to change my password.

    To change your password you must go to your email provider’s website to change them.

    1. Go to your email provider’s website.For example, if you use a @hotmail.com email account, sign into outlook.com or if you use Gmail, go to Gmail.com.
    2. Go to your account or profile settings.
    3. Change your password.
    4. Outlook for iOS will detect a sync error and will ask you to enter your password again.

    If you are having difficulty getting Outlook for iOS to sync with your new password, delete your email account and then re-add it.

    Note: If you change the password for your email account that is also your Microsoft account, you may need to login again on other Microsoft applications and websites.

    I'm having setup, sync, or other issues in the Outlook app.

    First things first. If you’re using an Outlook.com (includes hotmail.com, msn.com, live.com, etc.) email account, check the server status of Outlook.com here. Now choose from the options below:

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