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    Outlook for Android

    Dimension4 / Outlook for Android

    Set up email in the Outlook for Android app

    If you’re having trouble using the Outlook for Android mobile app, Open an in-app Outlook support ticket.

    If you have a work or school account that uses Office 365 for business or Exchange-based accounts, there may be additional requirements set by your IT admin. For example, if you have a company-managed device, an on-premises Exchange server configured for basic authentication, or your company requires mobile app management for app protection. See the section Set up Outlook for Android with additional requirements below for specific instructions.

     

    Set up Outlook for Android for the first time

    Set up Outlook for Android for the first time

    Step 1Fist setup

    Note: If you have a work account that requires the Intune Company Portal app, install it from the Google Play Store before setting up Outlook for Android. Your IT admin may or may not also require you to Enroll your Android device in Intune.

    Install the Outlook for Android app from the Google Play Store and then open it.

    Tap Get Started if this is your first time.

    Otherwise, to add another email account, open the Menu More button > Settings Settings > Add Account > Add Email Account. Then skip to step 4 under Set up another email account below.

    Step 2Connect to Google

    Outlook may detect your Google accounts. To add them to Outlook for Android, tap Google Connect Account and then tap OK to confirm. Tap Allow to give Outlook access to your Contacts.

    Outlook for Android may automatically find your Gmail account.
    Tap OK to give Outlook access to your accounts.
    If you don’t want to add these accounts, tap Skip and then go to step 4 under Set up another email account below..

    Step 3Add Account

    Select the accounts you’d like to add and tap Add Account. You may be asked to sign in.

    Tap Add Account to add your Gmail account to the app
    Tap Allow to confirm offline access and any other prompts.

    Tap Allow to give Outlook offline access.
    To add another email account, tap Continue and go to Step 4, otherwise tap Skip.

    Set up another email account

    Step 4Adding new account

    Enter your full email address, then tap Continue.

    Note: If you’re asked to choose your provider, you’ll have to Set up your Exchange manually or set up an IMAP or POP account.

    Enter your email address.

    Step 5Signing

    Enter your email account password and tap Sign In or Next.

    Note: The sign in screen may look different for you depending on your email provider.

    Enter your password for your email account.

    Step 6MultiFactor

    If multi-factor authentication is enabled, verify your identity. For more information, see Security info overview.

    Check your text messages and enter the 6 digit code.

    Set up work/school accounts that have additional requirements

    Some work and school accounts have additional security requirements before you can use Outlook for Android. If you’re not sure which of these situations applies to your work or school account, talk to your Office 365 admin.

    On company-managed or provided devices
    If your company uses Intune app protection policies

    Intune app protection policies can be configured and implemented without device enrollment. However, for Android devices, you are still required to install the Intune Company Portal app on the device for app protection policies to be enforced.

    1. Open the Google Play Store. Search for and download the Intune Company Portal app.
    2. If you haven’t already, install the Outlook for Android app from the Google Play Store or click here to enter your phone number and receive a download link.
    3. Open the Outlook for Android app.
    4. Tap Get Started.
      Get Started
    5. Enter your company email address, then tap Continue.
      Continue
    6. If prompted, enter your email account password, then tap Sign In.

      Notes:

      • Your experience may vary depending on your company’s requirements. For example, you may be prompted to authenticate by using the Microsoft Authenticator app or verify yourself by text or phone. For details, see Security Info Overview.
      • Your company may have also implemented controls that will require you to Register before you can proceed.By registering, you are verifying your identity so the device can be validated by your organization. If prompted to register your device, tap Register.
    7. If prompted to add another account, tap Maybe Later.
    8. Tap Skip or swipe through the feature screens.
    9. The message, Your organization is now protecting its data in this app. You need to restart the app to continue, appears. Tap OK.
    10. Restart Outlook for Android and set up a Personal Identification Number (PIN) when prompted.
    If you connect to an on-premises Exchange server
    1. If you haven’t already, install the Outlook for Android app from the Google Play Store or click here to enter your phone number and receive a download link.
    2. Open Outlook for Android. If this is the first time, tap Get Started and Skip if you’re prompted to add any detected accounts. Otherwise, open the Menu More button > Settings Settings > Add Account > Add Email Account
      Menu icon
      Go to SettingsTap Add Account
    3. Enter your company email address, then tap Continue.
      Continue
    4. Tap Exchange.
      Add an Exchange account
    5. Enter your company email address and password to automatically configure your account. Tap Sign In.

      Notes: If automatic configuration fails, tap Continue, then enter the following settings manually:

      • Server name: This is usually the same name you enter when checking your email on the web.
      • Domain: This is usually optional. If unsure, check with your IT administrator.
      • Username: This is your company email address.
      • Password: This is the password for your company email account.
    6. Tap Next when finished and swipe through the features.
    General steps to set up an Exchange or Office 365 work or school account manually
    1. In Outlook for Android, go to Settings Settings > Add Account > Add Email Account.
    2. Enter email address. Tap Continue.
    3. Tap Setup account manually if available, and then on the email provider page choose Exchange and toggle Advanced Settings on.
    4. Enter your server setting details, if available and then tap the checkmark icon.

      Incoming Server Settings

      • Domain\Username
        Enter your full email address, such as yourname@yourdomain.com.
      • Password
        Use the password that you use to access your email.
      • Server
      • Port
        Use 443 or 993.
      • Security type
        Select SSL/TLS or make sure the Use secure connection (SSL) checkbox is checked, then tap Next.

      Outgoing SMTP Server Settings

      • SMTP Server
        • Exchange accounts – Ask your IT admin for your server info.
        • Office 365 work or school accounts – Use smtp.office365.com.
      • Security Type
        Choose TLS.
      • Port Number
        Enter 587. Tap Next.
    5. You may be prompted to enter your email account password again or agree to/activate any necessary permissions.

    Need more help setting up Outlook for Android?

    This article was last updated on December 3, 2018 because of your feedback. If you still need help setting up email using Outlook for Android, Open an in-app Outlook support ticket or tell us about your question in detail using the comment box below so we can address it in the future.

    I want to set up an IMAP or POP account.

    If you want to set up an IMAP or POP email account, or don’t have an email account with Exchange ActiveSync, use these instructions . When you set up an email account using IMAP or POP, only your email will sync–not calendar or contacts. What is IMAP and POP?

    To set up a POP account, see Set up a POP email account in Outlook for iOS or Android.

    Set up IMAP account in Outlook for Android

    1. In Outlook for Android, go to Settings > Add Account > Add Email Account.
    2. Enter email address. Tap Continue. When asked to select an email provider, choose IMAP.
    3. Toggle Advanced settings on and enter your password and server settings.

      Note: If you don’t already know this info, you’ll need to get it from your email provider or administrator. For a list of common server settings and reference help, see Server settings you’ll need from your email provider.

    4. Tap the checkmark icon to complete.
    I want to change my password.

    To change your password you must go to your email provider’s website to change them.

    1. Go to your email provider’s website.For example, if you use a @hotmail.com email account, sign into outlook.com or if you use Gmail, go to Gmail.com.
    2. Go to your account or profile settings.
    3. Change your password.
    4. Outlook for Android will detect a sync error and will ask you to enter your password again.

    If you are having difficulty getting Outlook for Android to sync with your new password, delete your email account and then re-add it.

    Note: If you change the password for your email account that is also your Microsoft account, you may need to login again on other Microsoft applications and websites.

    I'm having setup, sync, or other issues in the Outlook app.
    I’m having setup, sync, or other issues in the Outlook app.

    First things first. If you’re using an Outlook.com (includes hotmail.com, msn.com, live.com, etc.) email account, check the server status of Outlook.com here. Now choose from the options below:

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