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Change how email is displayed in Outlook on the web

Dimension4 / Change how email is displayed in Outlook on the web
You can change the appearance of the message list and reading pane in Outlook on the web. Email in the message list can be displayed as individual messages or grouped by conversation.

Choose your version for instructions

The instructions are slightly different depending on whether you’re using the new Outlook on the web. Choose which version of Outlook on the web you’re using to see the steps that apply to you.

IF YOUR MAILBOX LOOKS LIKE…

Outlook on the Web Beta

See Instructions for the new Outlook on the web.

IF YOUR MAILBOX LOOKS LIKE…

Outlook on the web

See Instructions for classic Outlook on the web.

Note: If your organization has included its logo in the toolbar, you might see something slightly different than shown above.

Instructions for the new Outlook on the web

Change how email is displayed

  • At the top of the page, select Settings  > View all Outlook settings > Mail > Layout.
Change how your email is sorted
  1. At the top of the message list, select Filter.

  2. Select Sort by and choose how you want to sort your email.

    A screenshot of the Filter menu with Sort By selected

Turn Conversation view on or off
  1. At the top of the page, select Settings Settings to open Quick settings.
  2. Under Conversation view, choose one of the following:
    • To sort messages by conversation, select Newest messages on top or Newest messages on bottom.
    • To show email as individual messages, select Off.

Turn Focused Inbox on or off
  1. At the top of the page, select Settings Settings to open Quick settings.
  2. Next to Focused Inbox, select the toggle to turn Focused Inbox on or off.

    A screenshot of the Focused Inbox toggle in Quick settings

Instructions for classic Outlook on the web

Change display settings

Use display settings to control the appearance of the message list, reading pane, and layout of conversations in the message list.

  1. Sign in to Outlook on the web.

  2. Go to Settings Settings > Display settings.
    A screenshot of the Settings button on the navigation bar.
  3. Select one of the following tabs:
    • Reading paneChoose how the reading pane should be displayed, or if you want it hidden. Also, choose what should happen when you move or delete an item and what should happen when you sign in.
    • Message listChoose whether the sender name or subject should appear first, and whether to show preview text. Also, choose whether to show your next calendar event at the top of your message list.
    • ConversationsChoose whether the newest messages should appear at the top or bottom of the thread, and whether to show deleted items.
    • Focused Inbox

      Choose whether messages should be sorted onto the Focused and Other tabs.

Change how your email is sorted
  1. At the top of the message list, select Filter.
  2. Select Sort by and choose how you want to sort your email.
    A screenshot of the Filter menu with Sort by selected
Turn Conversation view on or off
  1. At the top of the message list, select Filter.
  2. Select Show as > Messages or Conversations.

    A screenshot of the Filter menu with Show as selected

Turn Focused Inbox on or off
  1. At the top of the message list, select Filter.
  2. Select or clear Show Focused Inbox.

    A screenshot of the Filter menu with Show Focused Inbox selected

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